Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-compliance with the accessibility regulations
Issues with PDF and Word documents
Some of our older PDF and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.
The Accessibility regulations 2018 – PDF’s don’t require us to fix these or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs (our universal format for documents on the website) that are published will meet accessibility standards.
Some of our resource documents, such as posters, are designed to be downloaded and printed, so these may not be fully accessible.
Some documents that are essential to providing our services, such as forms published as PDF and Word documents, may not yet be accessible. We plan to either fix these or replace them with accessible HTML pages.
Issues with third party portals (the jobs feed)
There are a number of issues with the jobs feed, including:
- Colour contrast issues, including the skip to content link
- There are issues navigating the feed only using a keyboard on some browsers (including Safari)
- The text size doesn’t meet minimum height in some areas
- Mismatched ARIA attributes
The jobs feed is provided by a third-party organisation. We plan to work further with this organisation to improve the accessibility of this tool.
Broken ‘skip to navigation’ link
On all pages except the homepage, there is a hidden ‘skip to navigation’ link which does not work. These are being fixed by our development team
Colour contrast issue
Link text on a light-grey background does not have sufficient colour contrast to meet accessibility standards. Our development team is working on fixing the styling of these links so that the colour contrast is sufficient.