This accessibility statement applies to

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some documents are not fully accessible
  • The jobs feed (a third-party portal) is not compliant with accessibility guidelines
  • There is an issue with a broken ‘skip to navigation’ link
  • There is a colour contrast issue with link text on a light-grey background

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Issues with PDF and Word documents

Some of our older PDF and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

The Accessibility regulations 2018 – PDF’s don’t require us to fix these or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs (our universal format for documents on the website) that are published will meet accessibility standards.

Some of our resource documents, such as posters, are designed to be downloaded and printed, so these may not be fully accessible.

Some documents that are essential to providing our services, such as forms published as PDF and Word documents, may not yet be accessible. We plan to either fix these or replace them with accessible HTML pages.

Issues with third party portals (the jobs feed)

There are a number of issues with the jobs feed, including:

  • Colour contrast issues, including the skip to content link
  • There are issues navigating the feed only using a keyboard on some browsers (including Safari)
  • The text size doesn’t meet minimum height in some areas
  • Mismatched ARIA attributes

The jobs feed is provided by a third-party organisation. We plan to work further with this organisation to improve the accessibility of this tool.

Broken ‘skip to navigation’ link

On all pages except the homepage, there is a hidden ‘skip to navigation’ link which does not work. These are being fixed by our development team

Colour contrast issue

Link text on a light-grey background does not have sufficient colour contrast to meet accessibility standards. Our development team is working on fixing the styling of these links so that the colour contrast is sufficient.

Preparation of this accessibility statement

This statement was prepared on 8 June 2023.

This website was last tested on 8 June 2023. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).