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Customer Services Officer

Portsmouth City Council Jobs

Reference: 3144-3837

Job details


Civic Offices, Guildhall Square, Portsmouth, Hampshire PO1 2AL

Job type

Full time, Permanent, Temporary


£19,619 - £21,256

Closing date

16/06/2020 12:00 pm

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 8,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.


Your new role

The Helpdesk deal with over 300,000 contacts a year across our 3 main channels: face to face, telephone, including switchboard and email/Eforms.

We are the first point of contact for a vast majority of the council’s services.

We can teach you about the variety of services offered by Portsmouth City Council and how we serve the residents and visitors of Portsmouth. We can provide you with an understanding and active approach to moving customers to easier, more economic and readily available channels of contact such as the web.

Within this ever evolving service we expect that even in 6 months we will be in a different position, we need people with a diverse and reactive approach. This is a small team where organisation, punctuality and flexibility are key to our success.

You will be part of leading the delivery of customer service excellence and contact throughout the Council, promoting channel shift while still providing a quality service for those who do not want to or are unable to make the move to digital.

If you have a passion for quality customer service delivery then we would love to hear from you.


What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. Annual leave starts at 26 days going up to 30 days and staff discounts for travel and local shops. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career.


What next 

To make sure your application is above the rest and for full job details, please review the “Job Profile” to ensure your application matches the requirements of the role and you fully demonstrate how you meet the points on the job profile. If you wish to send a CV, please consider a cover letter outlining why you are the perfect candidate for this position.

How to apply


Please ensure you follow the instructions in the ‘how to apply’ attachment and e-mail your application to


Please ensure you follow the instructions in the ‘how to apply’ attachment and post your application to:

Recruitment Floor 1 Core 5/6

Civic Offices

Guildhall Square