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IT Service Desk Senior Support Analyst

Portsmouth City Council Jobs

Reference: 3355 - 4102

Job details


Civic Offices, Guildhall Square, Portsmouth

Job type

Part time, Temporary


Band 8 £29,557 - £32,233 p.a. pro rata

Closing date

20/09/2020 12:00 am

part time 18.5 hours per week for up to 12 months to cover maternity leave

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your new role

You will deliver exceptional customer service by supporting the IT Service Desk Manager and effectively recording and resolving Incidents, Problems and Requests. You will act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self service portal and email.

What you’ll need to succeed

You must have IT Service Desk experience in a support role, as well as being committed to delivering exceptional customer service and improving service standards whilst providing fit for purpose customer solutions to time, quality and budget.

You will also have experience of influencing positive outcomes by using your excellent negotiation and communication skills to be able to bring all parties/stakeholders on board. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

As well as highly competitive pay and 26 days annual leave (excluding public holidays) you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours and a fantastic pension to a fully-fledged rewards portal giving you access to discounts at high street retailers, restaurants and cinemas.

What next

To make sure your application is above the rest, please follow the link and review the “Job Profile” to ensure you application matches the requirements of the role. If you wish to send a CV, please consider a cover letter outlining why you are the perfect candidate for this position.

We look forward to hearing from you.

How to apply


Please ensure you follow the instructions in the ‘how to apply’ attachment and e-mail your application to