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Energy Assistant

Portsmouth City Council Jobs

Reference: 3392 - 4110

Job details



Job type

Fixed-term, Full time


Band 6 - £21,841 - £25,481 p.a.

Closing date

28/09/2020 11:59 pm

Fixed Term Contract/Secondment for 1 year

37 hours per week

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

We are seeking an Energy Assistant to join Portsmouth City Council’s Energy Services Team. Energy Assistants provide support and assistance to residents looking to reduce the amount they pay on their energy bills. The role will support a number of ongoing schemes in the city offering energy efficiency advice and measures.

Although largely office based, the post holder will also make city-wide home visits and host drop-ins, where required; speaking to residents face to face to offer support on a wide range of domestic energy area. Energy Assistants work principally on domestic energy efficiency and fuel poverty mitigation; however, they may be asked to work on other projects related to energy where required.

The Energy Assistant must be able to confidently give advice on energy efficiency, fuel poverty schemes, minimum energy efficiency standards, grant funding and assist with queries on fuel bills. The post holder will be using phone, email and social media to respond to customer and contractor enquiries.

The role will liaise with contractors, raise invoices, query manage and track customer progress through scheme and processes. The post holder will be responsible for the analysis and input of data; identifying trends and resolving issues.

What you’ll need to succeed

The candidate should have experience and knowledge of the domestic energy sector and a passion for helping vulnerable customers. The ability to work in a customer facing role is essential; with evidence of call handling and face to face customer engagement, ideally in the provision of advice about energy.

The candidate should be practical and comfortable with working independently and managing their own workload. The ability to adapt to a situation presented by a customer is essential; tailoring energy advice according to the needs of each client on a case by case basis. The candidate must have excellent administrative skills and demonstrate attention to detail; as well as being proficient in the using of Office programs; in particular Word, Excel and Outlook.

It is desirable that the candidate be a Domestic Energy Advisor, NVQ Level 3 or hold other qualifications related to energy efficiency or fuel poverty; although training can be given to the successful candidate.  A full clean driving licence is required.

You will need:

  1. Knowledge of and experience in the energy industry; particularly prevailing national funding mechanisms
  2. The ability to prioritise your workload to meet targets and deadlines
  3. The ability to show confidence, skill and knowledge in handling enquiries; either in writing, over the phone or face to face
  4. Good interpersonal skills and an ability to work in a team environment
  5. Ability to support project administration and support project managers
  6. Excellent computer skills; particularly Excel, Word, PowerPoint and Outlook
  7. Desirable: to have a full and current UK driving licence
  8. Desirable: to have an NVQ or Domestic Energy Advisor qualification

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

What next

To make sure your application is above the rest, please review the “Job Profile” attached below to ensure you application matches the requirements of the role.

If you wish to send a CV, please consider a cover letter outlining why you are the perfect candidate for this position.

We look forward to speaking with you soon.

How to apply


Please ensure you follow the instructions in the ‘how to apply’ attachment and e-mail your application to