Accommodation and Lettings Officer - Gosport Borough Council
Gosport Borough Council
Job typePart Time, Permanent
£22,183 - £24,491 (pro rata)
28 January 2022
ACCOMMODATION AND LETTINGS OFFICER (109921)
£22,183 – £24,491 per annum (pro rata)
Hours: 18.5 hours per week – Wed (PM), Thursday & Friday
Gosport borough is on the beautiful south coast, boasting a magnificent heritage thanks to centuries of links with the Royal Navy. Its unique waterfront attractions and history give it a special character, and it benefits from 25 miles of coastline, including the sailing hub of Portsmouth Harbour and beaches at Stokes Bay and Lee-on-the-Solent.
It is also a borough with unique economic opportunities. Its military heritage means it is strongly represented in the advanced manufacturing, aerospace and marine sectors. And as military needs have changed, the borough has gained development sites with huge potential.
Gosport has convenient links to the motorway network and the main south coast trunk road, and a short ferry hop provides a link to the main rail line to London.
GBC Property and Housing services has a bright future and we hope you will play a part in supporting the service to meet the needs of our customers.
Gosport Borough Council is responsible for managing over 3000 council houses and flats, some of which are dedicated to older persons and some as temporary accommodation. The service manages a varied Commercial property portfolio dealing with licences, concessions and a mobile home park.
Gosport Housing Services are looking for someone to join our accommodation & lettings team within the housing needs & advice section. You will need good administration and IT skills. Attention to detail is essential. You will need to demonstrate a commitment to excellent customer service coupled with a positive attitude to resolve problems. Strong communication and interpersonal skills are essential.
If you are interested, please download the attached Job profile for more information regarding ‘what is the role’ and ‘who is the person’ we are looking for to join our service.
How to apply
To make sure your application is above the rest, please review the “job profile” and “how to apply” to ensure your application matches the requirements of the role. Please ensure you refer to the “how to apply” document when you complete your application as there is information in there that you need to include and evidence in your application for this role. This is really important or you are likely not to be short listed. Please ensure you fully read and follow the guidance so you can demonstrate how you meet the criteria under “who is the person” on the “job profile”. PLEASE DO NOT JUST SUBMIT A CV. Email your submission to email@example.com
Closing date for receipt of completed submissions 28th January 2022
Interviews will take place on the 14th February 2022
General Data Protection Regulation (GDPR)
As part of any recruitment process, Gosport Borough Council collects and processes personal data relating to job applicants. Gosport Borough Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR).
Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of the recruitment. Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information.
For more detailed information on what we collect how we use, store, delete date and your rights you can access a privacy statement on the Council’s website https://www.gosport.gov.uk/sections/your-council/data-protection/data-protection-privacy-notice/
Accommodation & Lettings Officer
18.5 hours per week, working Wednesday afternoons and all day Thursday and Fridays, in accordance with Councils scheme of flexible working hours. The post holder may be required to work outside normal office hours from time to time.
Who are we looking for?
We are looking for someone to join our accommodation & lettings team within the housing needs & advice section. You will need good administration and IT skills. Attention to detail is essential. You will need to demonstrate a commitment to excellent customer service coupled with a positive attitude to resolve problems. Strong communication and interpersonal skills are essential.
What is the role?
The role will support the Accommodation & Lettings Team, in the housing needs & advice section, in the provision and management of temporary accommodation for the homeless and the allocation of social housing.
You will be responsible for allocating social housing in accordance with the allocation policy, verifying housing applications and understanding the demand for future housing developments.
You will also be responsible for the administrative functions for the allocations scheme.
You will ensure that the nomination agreements with all our housing partners are up to date, relevant & adhered to.
You will arrange emergency housing for homeless households within a variety of temporary accommodation provision. You will assist in ensuring the best use of available resources and ensure the relevant paperwork is in place, including housing benefit applications, to maximise rental income.
You will be responsible for managing the waiting list for temporary accommodation and the move on requirements within the accommodation provision.
You will be responsible for monitoring refusals of accommodation and making recommendations for removal from the housing list.
This role will assist the Accommodation & Lettings Officer (private sector) role with the administrative functions for the private sector renting scheme.
Day to day you will provide a vital role in administrative support in maintaining customer’s records, processing and payment of invoices, updating systems and spreadsheets.
This is a part time role based in the housing needs & advice section at the Town Hall.
Who is the person?
We are looking for somebody who:
- Has knowledge & relevant experience of allocating social housing via a housing scheme
- Is confident and is a strong verbal and written communicator and has attention to detail.
- Is able to negotiate and to clearly interpret policy and communicate the impact of the policy to customers, staff and landlords.
- Has general office experience and an understanding of working within a busy front line service.
- Is customer focused and able to demonstrate consistently high standards of customer service.
- Has a good level of IT skills including the use of Microsoft Office applications
- Has a good standard of numeracy and literacy skills.
- Is proactive & highly motivated with the ability to work quickly, accurately and consistently when under pressure.
- Has good interpersonal and team working skills and has experience of working in a front line service.
- Is a creative thinker, able to suggest innovate solutions to problems.
- Is committed to equal opportunities
- Is happy to question current procedures and suggest improvements
You may be required to attend evening meetings as appropriate.
There may also be an occasional need to work outside normal working hours.