Administrative Support Officer

Portsmouth City Council

Reference: JUL20210541

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£20,159 - £21,841 Per Annum

Closing date

8 August 2021

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

To be part of the Housing Regulation team within the Private Sector Housing service for Portsmouth City Council, delivering responsive and effective services to anyone who approaches the city council needing help regarding their home.  This includes the delivery of statutory functions relating to mobile homes, empty properties, housing standards and licencing of housing in multiple occupation (HMO).

The fulfilment of the purpose of the service is the primary focus as should be the aim at all times

  • Provide help and advice to make homes liveable, safe and healthy.

Day to day you will provide a vital role in administrative support to the Housing Regulations and Mobile Homes teams within Private Sector Housing. You will act as first point of contact for all customer demand regarding Mobile Homes and Empty Properties, as well as supporting the functions of the Housing Regulations team. You will need to be able to support the customer wherever possible and if necessary refer to a senior colleague for their input. Some of the typical daily demands of role include: sending and receiving letter correspondence, replying to emails, speaking with customers on the phone, taking payments, arranging refunds and setting up Direct Debits.

You may also be required to support other members of the Housing Regulations team with administrative tasks and ensure accurate meeting minutes are taken for meetings within the service when necessary. You will be required to record information and correspondence from customers on our internal systems as well as update excel spreadsheets, used to measure demand within the service. 

You will be required to undertake other admin duties as and when needed, and provide administrative cover for all areas of the service when needed. 

This is a full time role which will be based in Private Sector Housing in the Civic Offices.

Who is the person?

You need to have:

  • A knowledge of Private Sector Housing functions is desirable however training will be provided in the role.
  • General office experience and an understanding of working within a front line service
  • Good written and verbal communication skills and have an attention to detail
  • Good level of IT skills including use of Microsoft Office applications
  • A proactive attitude, can work on their own initiative and is able to manage multiple tasks whilst being able to meet deadlines
  • Good interpersonal and team working skills
  • Good standard of numeracy and literacy as you will be dealing with invoices and correspondence.
  • The ability to converse at ease with customers and provide advice in accurate spoken English 

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

Interview process: 12th & 13th August 2021

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

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