Apprentice Attendance Support Officer - Portsmouth City Council

Portsmouth City Council

Reference: JUL20220002

Job details



Job type

Full Time, Fixed Term


£18,333 - £18,333 Per Annum

Closing date

19 August 2022

Apprentice – Attendance Support Officer

(Administration role)

Fixed term for 22 months – Level 3 Apprenticeship in Business Administration

Salary: £18,333 p.a.

37 hours per week

Provider: The Learning Place

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

As an Attendance support officer you will be predominantly administering the effectively assist in the discharge of the Local Authority’s statutory functions relating to school attendance, child employment and entertainment and children missing education.   This role would suit someone with strong administrative skills and ideally, experience of working in an administrative role.

As well as dealing with telephone enquiries and maintaining and updating database systems key administrative tasks will include:

  • Registering and issuing Penalty Notices for irregular school attendance. This includes raising invoices and drafting relevant documentation. Tracking/checking/recording the progress of the penalty notice procedure through various data bases.
  • Assisting in the co-ordination of Fast Track Panels. Note taking and general administration of the fast track process.
  • Provide administrative assistance and support with tasks relating to statutory processes undertaken by the school attendance team.
  • Give administrative assistance and support processing child work permits, child performance licences and chaperone licences.
  • Give administrative assistance and support processing pupils who are electively home educated.
  • Provide administrative assistance and support processing migrating pupils and children missing education.
  • Ensure systems are in place which contributes to office standards and procedures being adhered to.

As part of this role you will obtain the Level 3 Business Administration qualification.

What you’ll need to succeed

You will have good communication skills and an excellent eye for detail with the ability to work under pressure and meet deadlines.  Experience of working in an administrative role would be desirable as well as excellent literacy as well as experience and knowledge of excel, word, outlook and access.  Database experience would be an advantage.  You should have a clear understanding of the importance of confidentiality and data protection.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

What next

Please see the attached for more details on the role as well as the application form.

How to apply: Please see the application attached at the bottom of the job page and email your application to ensuring the reference number and the Post Title are in the subject box – this will ensure your application is sent to the correct manager as quickly as possible.  We receive 1000’s of applications and do not always have the resource to investigate an application that is not clearly marked. If you do not receive an automated reply then we have not received your application.

Closing date:  23:59 19 August 2022

Interview process will take place on the 31 August 2022.