Benefits Assistant - Gosport Borough Council

Gosport Borough Council

Job details

Location

Gosport

Job type

Full Time, Permanent

Salary

£20,092 - £21,748

Closing date

27 October 2021

GOSPORT BOROUGH COUNCIL

FINANCIAL SERVICES – HOUSING BENEFITS SECTION

BENEFITS ASSISTANT – FS76

£20,092 – £21,748 per annum

We are seeking a person with excellent customer service skills to come and work in the busy environment of the Housing Benefit Section. Applicants must have knowledge and/or experience of Welfare benefits.

You will deal with the public by telephone, in writing and face to face in matters relating to Housing Benefit and Council Tax Support. You must be able to converse at ease with customers and provide advice in accurately spoken English.  You will need to possess good numeracy skills and be able to understand and interpret complex information.  You must be experienced in using a PC, and should be able to demonstrate your ability to deal with people who are often angry or upset and confused.

Hours of work are 37 per week in accordance with the Council’s flexible working Policy.

How to apply

There are 3 ways to apply:

  • By post or email – use the How to apply documents below
  • Online – apply using our online form.

You will need to demonstrate transferable skills from your current or previous employment against each of the points described in the Person Specification. Please do not just send a C.V.

Closing date for receipt of completed applications is 27th October 2021

All applicants will be advised once short listing has been completed, after the closing date.

Interviews will be held 3rd to 5th November 2021.

The Council is committed to a policy of equal opportunities for all.