Business Support Assistant- Early Help & Prevention

Portsmouth City Council

Reference: MAY20224531

Job details


Milton Family Hub, Perth Road, Upper Oscar 4

Job type

Full Time, Permanent


£19,280 - £20,512 Per Annum

Closing date

29 May 2022

Up to x2 BSA posts available

We are seeking dedicated people to join our business support team in the family hubs, which is part of Children and Families’ services. 

As a public facing Business Support Assistant, you will have the opportunity to work citywide alongside our integrated multiagency Early Help and Prevention teams; signposting vulnerable families to services and to empower them to make positive changes. 

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Reporting to the Business Support Team Leader, you will provide a pivotal role in the day-to-day running of the city Family Hubs. Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operation running of the 0-19 Early Help and Prevention Service’s business processes within the Family Hub. Roles can vary greatly depending on the business needs relating to the Family Hub, however, the majority of tasks require high quality written and oral communication and a commitment to the continuous provision of high quality customer care and the ability to multi-task and work well under pressure.


Who is the person?

You will need:

  • Experience of working in an administrative role within a busy, public-facing office environment and ideally, experience of working in Children’s and/or Young People’s Services.
  • A good working knowledge of Microsoft 365, including MS Teams, Word, Excel, Access, Powerpoint and Outlook.
  • Excellent numeracy and literacy skills.
  • Excellent communication skills – The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
  • A customer-focus (internal and external) and be able to demonstrate consistently high standards of customer care and customer service.
  • A willingness and determination to help the wider Early Help and Prevention. Service to provide an effective service and support to children and families.
  • The ability to resource and collate information.
  • A good attention to detail and level of accuracy.
  • The ability to work flexibly to meet the requirements of the team and wider service.
  • Experience of facilitating a building/venue.
  • The ability to prioritise your workload.
  • A self-motivated, proactive attitude to work, with experience of working autonomously.
  • A good awareness of GDPR, Data Protection and Safeguarding Issues.


What you’ll get in return

You’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

Closing time/date: Sunday 29th May 2022 23:59

Interview process

How to apply: Please see attached document at the bottom of the Job page and ensure you fully read and follow the guidance in the ‘How to Apply’ on the home/front page of the careers portal, before you complete your application to ensure that you fully demonstrate how you meet the points on the job profile. In addition there is information in the How to apply that you need to evidence in your application.  This is really important and if all the information is not completed you are likely not to be shortlisted.