Business Support Assistant

Portsmouth City Council

Reference: OCT20218800

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£18,948 - £20,159 Per Annum

Closing date

19 October 2021

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Reporting to the Business Support Team Leader, you will provide a pivotal role in the day-to-day running of the city Family Hubs. Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operation running of the 0-19 Early Help and Prevention Service’s business processes within the Family Hub. Roles can vary greatly depending on the business needs relating to the Family Hub, however, the majority of tasks require high quality written and oral communication and a commitment to the continuous provision of high quality customer care and the ability to multi-task and work well under pressure.

What you need to succeed

You will have experience of working in an administrative role within a busy, public-facing office environment and ideally, experience of working in Children’s and/or Young People’s Services.  In addition you will have a good working knowledge of Microsoft 365, and excellent communication skills.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

How to apply: Please ensure you fully read and follow the guidance in the ‘How to Apply’ on the home/front page of the careers portal, before you complete your application to ensure that you fully demonstrate how you meet the points on the job profile. In addition there is information in the How to apply that you need to evidence in your application.  This is really important and if all the information is not completed you are likely not to be shortlisted. PLEASE DO NOT JUST SUBMIT A CV

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