Business Support Officer - Portsmouth Youth Offending Team

Portsmouth City Council

Reference: JUN20213312

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Part Time, Permanent


£8,717 - £9,444 Per Annum

Closing date

23 June 2021

Business Support Officer (Portsmouth Youth Offending Team)

Band: 5, Salary: £20,159 – £21,841 p.a, pro rata, (£8,717 – £9,444 for 16 hours)

16 hours per week (Tuesday & Wednesday 8.30am-5.00pm)

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

The YOT is situated in the Children, Families and Education Directorate of Portsmouth City Council. As a service we take pride in our work by valuing others, focusing on what’s important so that we make a real and positive difference. We are a multi-disciplinary, partnership organisation that works both within Children and Families Services and the wider Youth Justice System. The YOT has one over-riding aim which is to prevent offending and reoffending behaviour by children and young people (10 – 17 years of age). Every local authority has to ensure youth justice services operate within their area. Our work falls into 3 areas:

  • Preventing crime and anti-social behaviour by children and young people.
  • Community-based supervision of children and young people who have   offended, and offering services to the Courts.
  • Reducing the use of custody (including remand) and supporting resettlement of young people from custody back into their community

You will be:

  • Answering and filtering calls to YOT in relation to all areas of YOT work, including court work and facilitating requests for ‘Appropriate Adults’ for young people who are in Police Custody.
  • Processing data and documents to support YOT practitioners, including Court files, results etc.
  • Receiving and processing information, initial contacts and referrals from other agencies such as Police, Probation, Health and Social Care. 
  • Entering information and outcomes on the YOT case management system (Core+) to ensure accurate records are made and maintained.
  • Updating Core+ as required to ensure actions/decisions are recorded and can be communicated in a timely manner.
  • Ordering stationery for the YOT team
  • Taking minutes of meetings.
  • Dealing with routine correspondence, typing up letters for YOT workers, general administration, incoming and outgoing mail, photocopying, scanning and filing.
  • Providing ad-hoc Business Support tasks to the YOT Team e.g. typing, telephone calls and booking meetings/appointments.
  • Supporting the YOT Service Lead and Team Leads with management reports, statistics and data.
  • Typing supervision notes, entering this accurately on Core Plus for statutory purposes.
  • Administering the collection and presentation of service performance information.
  • Supporting administration preparation for HMIP/Ofsted inspections.

What you’ll need to succeed

You will need to have good communication skills, IT skills, and literacy levels with an ability to deliver good quality service to a range of people within and outside the team.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

How to apply: Please see attached document at the bottom of the Job page and ensure you fully read and follow the guidance in the ‘How to Apply’ on the home/front page of the careers portal, before you complete your application to ensure that you fully demonstrate how you meet the points on the job profile. In addition there is information in the How to apply that you need to evidence in your application.  This is really important and if all the information is not completed you are likely not to be shortlisted. PLEASE DO NOT JUST SUBMIT A CV.

Portsmouth Local Authority is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment, to improve outcomes for children.

Every post is subject to PCC and Portsmouth Safeguarding Children’s Board safer recruitment procedures.

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