Business Support Officer

Portsmouth City Council

Reference: SEP20212840

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£20,159 - £21,841 Per Annum

Closing date

22 September 2021

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

You will provide high quality administrative support within the Service Quality Team and LADO (Local Authority Designated Officer). The role plays a vital part in the administration and smooth-running of business processes throughout the service and in the support of practitioners in enabling them to undertake their duties in safeguarding vulnerable children in Portsmouth as well as supporting the service to achieve its statutory and corporate responsibilities.

Most work involves both written and oral communication to provide high quality customer care and the production of accurate and professional records, as well as the ability to multi-task and work well under pressure.

Your duties will include many or all of the following: 

  • Taking minutes at meetings & panels of the more complex safeguarding matters, including those dealing with sexual and/or physical abuse or neglect. In addition, taking minutes that include complex terminology or content.
  • Co-ordinating the LADO, Local Authority Designated Officer, administration.
  • Creating chronologies
  • Organising planning and strategy meetings
  • Coordinating and sending all invitations to Child Protection Conferences.
  • Printing and preparing and sending reports for meetings and conferences
  • Planning, organising and scheduling Child Protection conferences within required timescales
  • Completing Minutes within required timescales
  • Entering data into caseload systems.
  • Dealing with queries via email and telephone, communicating with professionals and service users on a daily basis.
  • Managing diaries.
  • Coordinating minute taking tasks across locality teams.
  • Sorting post, sending letter in a secure manner. 
  • Dealing with all correspondence, including confidential information.
  • Supporting the preparation for Ofsted inspections and providing specialist administrative support to inspections.

What you’ll need to succeed

You will have experience of working in an administrative role within a busy office environment and be able to take accurate, detailed minutes of complex meetings which will contain confidential and sensitive information.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

What next

How to apply: Please ensure you fully read and follow the guidance in the ‘How to Apply’ on the home/front page of the careers portal, before you complete your application to ensure that you fully demonstrate how you meet the points on the job profile. In addition there is information in the How to apply that you need to evidence in your application.  This is really important and if all the information is not completed you are likely not to be shortlisted.

Related documents