Civil Enforcement Officer

Portsmouth City Council

Reference: JAN20229885

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£23,586 - £25,553 Per Annum

Closing date

6 February 2022

Salary includes 17% shift enhancement 

37 hours – hours will be worked on a 3 week shift rota including weekend and evening hours. There will be a 17% shift enhancement for this post due to changing shifts. See job profile attachment for shift details.                               


Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Reporting to the Duty Senior CEO and working within the scope of empowerment, you will be required to patrol the areas where on and off street parking is in operation in the City to ensure that the Traffic Management Act 2004 Regulations (and other relevant legislation) are complied with by people using those areas and to issue a Penalty Charge Notice in the event of any breach of these regulations and to work within the scope of a customer focused environment.

What you’ll need to succeed

It is essential that you have a driving licence for this role. You will be able to use a hand held computer device with small fonts, as well as have a good level of physical fitness as you must be able to carry approximately 10lbs in equipment with the use of a utility belt/vest and be able to walk up to 10 miles per day as well as confidently riding a bicycle. You will be able to undertake manual handling duties, be able to work in adverse weather conditions and have good communication skills with a good level of spoken and written English and a customer focused approach to work. 

You will have confidence in dealing with challenging situations and customers and able to demonstrate a high level of customer service and be able to work alone or as part of a team. You will be flexible, you must be able to work a shift pattern outside of normal core hours (Copy of Rota attached) and to work additional hours (overtime) as required for special enforcement and late night/early morning enforcement duties, as well as switching teams as required to cover business needs such as holidays and events. You will be able to use own initiative in making decisions adhering to the customer service ethos, as well as working and managing under pressure.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

What next

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.

Please ensure to complete the application in its entirety and add in comments to the Personal Statement section

We look forward to speaking with you soon.

Interviews will be held on 11th & 14th February depending on the amount of responses.

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