Civil Enforcement Officer

Portsmouth City Council

Reference: OCT20219865

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Fixed Term


£23,586 - £25,553 Per Annum

Closing date

22 October 2021

Salary includes 17% shift enhancement.

37 hours – hours will be worked on a 3 week shift rota including weekend and evening hours. There will be a 17% shift enhancement for this post due to changing shifts.                                


Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Reporting to the Senior Civil Enforcement Officer responsible for camera enforcement and Civil Enforcement Supervisors, working within the Parking Service. The role is principally to support the introduction of the Clean Air Zone monitoring and assessing traffic/transport problems and contraventions via Transport Management Centre CCTV systems and act according to prescribed procedures/policies.  Also, to act as an ambassador of the City Council promoting a customer service approach by liaising with members of the public on a day-to-day basis.

What you’ll need to succeed

Ideally you will have good and relevant experience of working in a similar environment including CCTV. You will have good interpersonal skills and can communicate with stakeholders at all levels, along with the ability to build a good team ethos, encouraging a culture of improvement and co-operation among staff, whilst being able to take ownership and lead on issues where necessary. You will have a customer focused approach to work which promotes your passion to deliver excellent service and continuous improvement on transport issues for the City’s residents, confidence in dealing with challenging situations and customers and able to demonstrate a high level of customer service and have the ability to work and manage under pressure and meet deadlines as appropriate.


What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.


What next

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.

Please ensure to complete the application in its entirety and add in comments to the Personal Statement section

We look forward to speaking with you soon.


The closing date is midday on 22nd October.

Interviews will be held on 25th October.