Housing Accommodation Support Officer

Portsmouth City Council

Reference: SEP20229921

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£20,512 - £22,223 Per Annum

Closing date

9 October 2022

1x Permanent

1x Fixed term contract for 12 months

Hybrid working available


Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Portsmouth City Council’s Housing Needs, Advice & Support Service works directly with customers to help deal with housing issues and prevent homelessness in the city.  We are a busy front-line service dealing directly with customers, many of whom are vulnerable and/or facing homelessness.

Day to day you will provide a vital role in administrative support to the Housing Needs, Advice & Support team. You will also be involved in paying invoices, updating systems and spreadsheets. You will arrange emergency housing for homeless families with a variety of temporary accommodation providers. You will assist in ensuring the best use of available resources and liaise with a range of internal and external agencies to allocate to registered social landlord vacancies.

What you’ll need to succeed

You will need general office experience and an understanding of working within a front-line service, as well as good written and verbal communication skills. You will have an attention to detail, the ability to converse at ease with customers and provide advice in accurate spoken English and good IT skills.

You will be proactive, can work on your own initiative and be able to manage multiple tasks whilst being able to meet deadlines. You will demonstrate good interpersonal and team working skills. A good standard of numeracy and literacy is required.


What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, including flexible working hours, extensive wellbeing support through the Employee Assistance Programme and a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all. 


What next

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.

Please ensure to complete the application fully and add in comments to the Personal Statement section

We look forward to speaking with you soon.


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