Housing Renewals Officer (Home Improvement)

Portsmouth City Council

Reference: JAN20228664

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Permanent


£32,233 - £35,744 Per Annum

Closing date

31 January 2022

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

The Service

An exciting opportunity has arisen to join Portsmouth City Councils Private Sector Housing Team.

The Private Sector Housing Team aims to improve living conditions for people across the private sector and delivers a wide range of services including the regulation of privately rented accommodation, delivery of financial assistance to enable home owners or tenants to live in a safe home, Disabled Facilities Grants, mandatory HMO Licensing and residential Mobile Home Park Licensing, investigation of allegations of harassment and illegal evictions and Home safety and Telecare services.

The Housing Renewals team are a professional team of officers providing assistance to a variety of homeowners in Portsmouth; often elderly or vulnerable people. We provide disabled adaptations, as well as repairs and improvements of their homes to promote independent living and improve quality of life. The ethos of “Better Housing Better Health” underpins what we do. We provide a Home Improvement Agency service to advice on necessary repairs or adaptations, as well as specify the works, find suitable builders to carry out the works, and act as contact administrator while the works are on site. We also promote decent living conditions by offering grant or loan funding to finance the works.

What is the role?

You will be working proactively within the Housing Renewals team’s home improvement agency service, undertaking building surveys, helping and encouraging homeowners to repair or adapt their property, specifically focusing on Disabled Facilities Grant work. You will be identifying works required, compiling a specification of works, and helping the client through the tender process. You will also be advising on the financial assistance available from the council and meeting contractors on site to ensure the satisfactory completion of work. This is an opportunity to work in a friendly, diverse team, making a positive and appreciable difference to the lives of the residents of Portsmouth, making it a satisfying and rewarding role.

Who is the person?

You need to:

  1. Have a construction/ surveying related degree or equivalent.
  2. Hold a full driving license, as driving is an essential part of the role.
  3. Have excellent people skills with the ability to talk to an array of people including vulnerable clients, contractors, and other property professionals. You must have a sympathetic, friendly and empathetic manner to be able to understand the situations of our customers.
  4. Have a sound knowledge of surveying residential property and be able to undertake a full property inspection is essential. Knowledge and experience of the Housing Health and Safety Rating system (HHSRS) is desirable.
  5. Knowledge & experience of applying for Planning permission and Building Regulations approval is desirable.
  6. Be able to identify and provide advice on necessary property repairs and produce schedules of works with clear instructions on what works should be carried out.
  7. Have experience of project managing building works or of Contract Administration.
  8. Have knowledge of relevant legislation such as the Housing Acts, Public Health Acts, Party Wall Etc. Act, Building Regulations and Energy Surveys.
  9. Have knowledge of Housing Grants, specifically Disabled Facilities Grants, although this is not essential.
  10. Have a good working knowledge of Microsoft Packages (to include Word, Outlook, Excel) and databases (we will be using IDOX Uniform). Experience of using basic CAD programmes is also preferable.
  11. Be highly self-motivated and able to organise and prioritise your own workload.
  12. Be able to physically inspect buildings and lofts and be comfortable working at heights.
  13. Have good literacy and numeracy skills.
  14. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

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