Intensive Support Worker - The Society of St James (SSJ)

External Jobs

Job details



Job type

Full Time, Fixed Term


£21,801 - £24,529

Closing date

13 June 2021

Intensive Support Worker

Supported Lettings

Southampton Housing Management Team

37 Hours pw, Fixed Term June 2022

Salary Scale: 21 – 25 (£21,801 – £24,529)

Vacancy Details

The Supported Letting Service is funded by the Rough Sleepers Initiative funding based in Southampton. It works with people who are rough sleeping, have a history of rough sleeping or who are at risk of rough sleeping and supports them into accommodation they may not otherwise be able to access.

Experience, Knowledge and Ability

We are looking for motivated workers who will:

  • Encourage individuals to move into the designated units and away from rough sleeping
  • Develop good working relationships with the individual
  • Offer a high level of intensive support – currently 5 staff for 20 clients
  • Support to ensure accommodation is stable and sustainable
  • Enable the individual to make changes through a personalised approach and prevents a return to rough sleeping
  • Manage risk
  • Maintain good working relationships with other providers and services
  • Work with the individual to develop skills to maintain their accommodation and eventually move down to lower support level
  • Be creative and enthusiastic with their support, focusing on the individual’s needs

Essential criteria

  • Experience of working with people with histories of homelessness, substance misuse problems and mental health problems
  • Experience of liaising with statutory and voluntary organisations in relation to the support and care of vulnerable people
  • Experience of working with vulnerable people in a variety of settings including working directly with people who are street homeless
  • Understanding of the diverse needs of clients with substance misuse issues and mental health problems and knowledge of harm minimisation and treatment options
  • Knowledge of other local organisations providing support and interventions to people with complex needs
  • Knowledge and understanding of health and safety issues relating to working in a support environment
  • Knowledge of safeguarding and protection procedures and protocols for vulnerable adults
  • Knowledge of the welfare benefits system
  • Understanding of lone working procedures and staying safe at work
  • Understanding of confidentiality and data protection
  • Understanding of Equality and Diversity
  • Understanding of risk assessments and risk management and how to manage difficult and challenging behaviour
  • Excellent listening, verbal and written communication skills to enable effective communication with staff, service users and external agencies

Staff Benefits

As an Investors in People Gold employer, SSJ recognises that our staff are our greatest assets. We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping vulnerable people.

  • A Gold Investors in People Employer
  • 25 days annual leave plus public holidays
  • Flexible working options
  • Buying additional annual leave
  • Comprehensive induction and training
  • Counselling, financial, personal support and health and well-being services via our Employee Assistance Programme
  • Cycle to work scheme
  • Discounted laptops and computers with Jamie’s Computers

To apply

Please note that we cannot accept CVs for any of our vacancies nor do we accept applications from recruitment agencies and instead ask you to please visit the Work for us page of the Society of St James website:

Your application needs to be completed before the closing date and time. Any applications received after the closing date and time will not be considered.

If you have not been contacted within 10 days of the closing date please assume your application has been unsuccessful on this occasion.

Closing date: 13th June 2021

The Society of St James (SSJ) delivers high impact, person-centred, accommodation services to people experiencing homelessness, substance misuse and mental health problems. The people we support are at the heart of everything we do, our main aim and priority is to find people with values, behaviours and attitudes to match our own.