IT Service Desk Technician x 2

Portsmouth City Council

Reference: APR20213542

Job details


Civic Offices Guildhall Walk Portsmouth

Job type

Full Time, Fixed Term


£25,481 - £29,577 Per Annum

Closing date

9 May 2021

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 8,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your new role

As part of the IT Service Desk team you will provide our customers with 1st and 2nd line support over the phone, via email and face to face.

Reporting to the Service Desk Manager, you will work as part of a team providing second line support to users based at various locations. You will be responsible for supporting desktop and mobile devices.

You will deliver exceptional customer service through the effective logging, investigation and resolution of IT incidents, problems and requests. This is a very busy and challenging environment.

Your priority will be to deliver an exceptional end to end service to our customers.

What you’ll need to succeed

You will have a range of experience and knowledge including but not limited to being able to identify and solve complex problems, providing fit for purpose customer solutions to time, quality and budget. You will have skills and knowledge of Microsoft Office and operating systems.  Also hardware troubleshooting, repair and/or support as well as hardware and software installation.

You will also be able to deliver outcomes in a high pressure environment.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. Annual leave starts at 26 days going up to 30 days and staff discounts for travel and local shops. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career.

What next

If applying as a secondment you will need permission from your current line manager releasing you for this secondment.  Please state you have this on your application form.

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role. Please address the role requirements in the Personal Statement/Cover Letter section of this application and outline how your skills and experience meet these requirements.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

We look forward to speaking with you soon.