Neighbourhood Housing Officer - Gosport Borough Council

Gosport Borough Council

Job details



Job type

Full Time, Permanent


£25,481 - £27,741

Closing date

31 May 2022


Neighbourhood Housing Officer

£25,481 – £27,741 per annum

Full time: Permanent – 37 hours per week (HS14)

Gosport Borough Council is responsible for managing over 3100 council owned and leasehold properties.

A great opportunity has arisen to join the Neighbourhood Housing Officer team based at Gosport Town Hall.   We are committed to excellent customer service and aim to listen to and understand people’s circumstances to identify and agree appropriate tenancy management actions.

What is the job?
This is a generic Neighbourhood Housing Officer post covering all the key areas of housing management.  You will work with residents to help them meet their responsibilities in order that they can sustain their tenancies, in line with the tenancy agreement.

Your duties will include arrears recovery, including understanding the resident’s financial circumstances and making affordable repayment plans to prevent or reduce rent arrears; tackling anti-social behaviour; managing vacant properties and ensuring they are re-let within an appropriate timescale; working with other agencies and professionals to agree support plans for families.  You will take appropriate tenancy enforcement action when it is proportionate and necessary to do so.

You will be expected to attend and act as the Council’s representative at multi-agency meetings, working with other agencies including the Police, Social Service (adult and Children) to agree action plans and resolutions to long term community issues.

We value our employees and want them to reach their full potential.  Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers.  Additional training is available if appropriate and necessary.

Who are we looking for?

We are looking for highly motivated individuals with a passion for social housing who can demonstrate a commitment to excellent customer service coupled with a positive attitude when faced with challenging situations. You should be calm, capable and good with people, ready to listen to their issues and determined to resolve any problems. Strong communication and interpersonal skills are essential as you will need to be confident working with other agencies to deliver positive outcomes for customers.

How to apply?

To make sure your application is above the rest, please review the “job profile” and “how to apply” to ensure your application matches the requirements of the role. Please ensure you refer to the “how to apply” document when you complete your application as there is information in there that you need to include and evidence in your application for this role.  This is really important or you are likely not to be short listed.  Please ensure you fully read and follow the guidance so you can demonstrate how you meet the criteria under “who is the person” on the “job profile”.  PLEASE DO NOT JUST SUBMIT A CV.  Email your submission to

Closing Date: There is no closing date – we will shortlist as the advert goes along.  We may close the advert early if we receive enough suitable applications.

Assessment Day: to be confirmed

Interview process: to be confirmed

Neighbourhood Housing Officer – Job Profile

Grade: 6

37 hours per week, normally Monday to Friday, in accordance with Councils scheme of flexible working hours.  The post holder may be required to work outside normal office hours from time to time.

Gosport Borough Council (GBC) Property and Housing Services

GBC and Portsmouth City Council (PCC) are working together to the mutual advantage of both authorities. GBC remains an autonomous local authority with a housing service based in Gosport.

GBC manages over 3,000 council houses and flats, some of which are dedicated to older persons and some as temporary accommodation. The service manages a varied Commercial property portfolio dealing with licences, concessions and a mobile home park.

The service works in partnership with a range of contractors, its main partner is Kier, providing a range of responsive repairs, planned programme of works and an out of hours service.

The service provides a Housing Options service to meet the local authorities’ statutory duties to support housing advice, housing need and homelessness services in the Borough.

It is clear that GBC Property and Housing staff have a passion for Gosport as a place and want to see Gosport prosper. They take pride in working for GBC and are proud of all the Council has achieved. The service has demonstrated a determination in the face of unprecedented financial and policy change which has strengthened the resolve and those qualities will be essential over the next few years.

What is the role?

Well managed communities promote a sense of pride and provide a better quality of life for residents.

The Neighbourhood Management team have a key role to play in ensuring the Housing Service, residents and partner agencies, such as the police, social services and health, work together to promote the social, environmental and economic well-being of neighbourhoods.

You will be part of a generic team responsible for providing a comprehensive, customer focussed neighbourhood management service, delivering a full range of housing management activities to a patch of approximately 350 properties.

This is a varied and challenging role with many competing priorities but it’s not without any reward. You will achieve great satisfaction knowing that your efforts can make a real difference to the lives of our customers.

A key element of this role is to provide advice and support when needed to enable people to solve problems and cope to stay in their homes. You will do this by engaging with customers to understand their circumstances and identify the barriers that prevent them from meeting their responsibilities as a tenant. This will involve working with relevant internal and external departments as well as partner agencies to help customers engage with appropriate support so that they can sustain their tenancies.

A typical day will require you to prioritise your time to ensure that you can respond to a range of tenancy issues including maximising rental income, dealing with reported anti-social behaviour and taking appropriate action for breaches of tenancy conditions. This will include attendance at court when required.

There is a requirement to undertake home visits and occasionally work outside normal office hours. During these times you may attend residents meetings or seek contact with customers who have not responded to you during office hours.

Who is the person?

We are looking for somebody who:

  1. Has excellent listening skills and can use knowledge gained to fully understand customers’ circumstances.
  2. Has experience of dealing with people in a challenging front line service.
  3. Has a general understanding of Housing Law, rental income collection and anti-social behaviour remedies
  4. Can communicate clearly and effectively to ensure the customer understands their responsibilities and the consequences of their decisions.
  5. Has clear written communication skills including the ability to record information accurately and write formal letters which explain policy and legislation. The post holder will also be expected to prepare documents to be used in case conferences or as evidence in court.
  6. Ideally has an awareness of the welfare benefits system.
  7. Is passionate and enthusiastic about providing effective help and advice for customers to achieve positive outcomes.
  8. Is a creative thinker, able to suggest innovative solutions to problems.
  9. Can manage their time effectively and professionally, even when competing priorities and heavy workloads challenge them personally.
  10. Is pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure.
  11. Is confident and assertive, able to ask the right questions in the right way to uncover the facts. They must be able to manage customers’ expectations and have the ability to challenge and say no when appropriate.
  12. Is methodical, numerate and has good IT skills.
  13. Is able to demonstrate an ability to cope with some difficult and sensitive situations.

Special Conditions:

The post holder will be required to hold a full current driving licence and have a car available for which essential user car allowance will be paid, whilst the duties and responsibilities of the post justify it.

You may be required to attend evening meetings as appropriate.

There may also be an occasional need to visit customers in their homes outside normal working hours.

General Data Protection Regulation (GDPR)

As part of any recruitment process, Gosport Borough Council collects and processes personal data relating to job applicants.  Gosport Borough Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR).

Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of the recruitment.  Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information.

For more detailed information on what we collect how we use, store, delete date and your rights you can access a privacy statement on the Council’s website