Parking Charge Assistant
Portsmouth City Council
Civic Offices Guildhall Walk Portsmouth
Job typeFull Time, Permanent
£20,512 - £22,223 Per Annum
23 August 2022
Portsmouth City Council
At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.
With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.
Your New Role
You will be responding to enquiries and representations for Penalty Charge Notices including the recently introduced Clean Air Zone (CAZ) together with appeals received from existing streams. Responses will be via letter or e-mail although some contact may be by phone or face to face. You will be able to own and resolve issues by following established procedures.
What you’ll need to succeed
You will have a passion for quality customer service and that is clear and accurate and an understanding of what good customer service means. You will need to have experience of and be confident speaking with them on the phone, conversing with them via email and meeting customers face-to-face, with additional experience of successfully engaging with difficult and challenging situations and people.
You will also have a commitment to teamwork, with the understanding of what being part of a team really means and how that affects customer service, you will have the ability to build effective relationships with and be supportive at all times.
What you’ll get in return
As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, including flexible working hours, extensive wellbeing support through the Employee Assistance Programme and a fantastic pension which allows you the opportunity to pay in more for that greater return.
We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.
Please see Job Profile for full details of this role
To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.
Please ensure to complete the application in its entirety and add in comments to the Personal Statement section
We look forward to speaking with you soon.