Parking Permit Assistant
Portsmouth City Council
Civic Offices Guildhall Walk Portsmouth
Job typeFull Time, Permanent
£19,280 - £20,512 Per Annum
16 August 2022
Portsmouth City Council
At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.
With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.
Providing services and improving outcomes in the following areas: parking, sustainable transport, transport planning, traffic management and road safety, highways and coastal management and public transport, city centre management.
As a service we take pride in our work by valuing others, focusing on what’s important so that we make a real and positive difference. Our values are outlined in our Ways of Working and our Guiding Principles and if they reflect how, you are and how you work then this could be the role that meets your expectations.
Your new role
Working in the Parking Team and reporting to the Parking Office Supervisor, you will be responsible for the processing and issuing of all types of Parking Permits, taking payments and answering customer queries on permits through all types of communication channels, for example email and telephone.
You will need to:
Ensure prompt and efficient processing of all requests for permits, car park season tickets and parking dispensations. Issuing of residents parking permits in accordance with agreed eligibility criteria and assist with applying where required
Liaise with residents and businesses of Portsmouth over the telephone and email/postal communication with regard to permit enquiries and also with individual staff and departments relating to the issuing of parking permits for vehicles associated with carrying out the business of the City Council
Deal with customer enquiries, including providing information and advice on parking permit matters for both residents and visitors
Process payments, including the taking of payment information over the telephone from customers, using a secure payments system and ensuring they are correctly recorded and allocated to the appropriate permit
Please see Job profile for full details of this role
What you’ll need to succeed
Who is the person?
• Has a customer focused approach to work
• Has good communication skills both written and verbal
• An eye for detail
• Has good relevant work experience.
• Will undergo training as necessary and show the ability to learn quickly.
• Has good interpersonal communication skills
• Is able to build good relationships and have a positive influence on colleagues
• Will work in and encourage a culture of improvement and co-operation among team members
• Has the ability to work and manage under pressure and meet deadlines as appropriate.
• Has a working knowledge of Microsoft applications and good general IT skills.
What you’ll get in return
As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, including flexible working hours, extensive wellbeing support through the Employee Assistance Programme and a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.
To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.
Please ensure to complete the application in its entirety and add in comments to the Personal Statement section
We look forward to speaking with you soon.