Resident Engagement Assistant

Portsmouth City Council

Reference: JUL20221245

Job details


Resident Participation Centre, West Leigh

Job type

Part Time, Permanent


£19,280 - £20,512 Per Annum

Closing date

12 August 2022

Salary: Band 4 – £19,280 – £20,512 p.a. (£14,590 – 15,522 pro rata)

28 hours per week

Based at the Resident Participation Centre, West Leigh, Havant

What is the role?

             You will be mainly covering the centre’s opening hours – Monday to Thursday between the hours of 9am – 3pm. The remaining 4 hours is made up of a monthly evening meeting, working in the community and occasional weekend working.

You will:

Meet and greet centre users in a friendly manner, preparing rooms for the day and oversee the operational running of the centre.

Maintaindisplays and information in the reception and general maintenance such as keeping the area tidy.

Positively promote the centre, its activities through meetings, publicity, and updating the website and social media sites.

Be responsible for the centre including the participation in fire drills and checks and emergency evacuations. Carry out Health & Safety checks and recording as directed.

Being responsible for the security of premises including setting the alarm and openingclosing the premises.

Who is the person?

 You need to: 

  • Have good communication skills as you will be dealing with members of the public, city council staff and other external agencies and be able to provide a high standard of customer care. 
  • Have previous experience of working within an administrative post. Duties will include answering the telephone, minute taking, invoicing, data processing, cleaning and building issues, be able to make the best use of the facilities.  
  • Be adaptable to meet the needs of the role as you may be required to assist with a variety of tasks including oversee the running of courses etc. 
  • It is desirable to have knowledge of Health and Safety checks, fire drills, risk assessments. 
  • Have experience for the security of premises including setting the alarm and openingclosing the premises. 
  • Have experience of lone-working. 
  • Have good working knowledge of Microsoft Office, Teams and confident using IT systems (outlook/word) to undertake the admin tasks of the role. 
  • Ability to use excel tools to analyse and present data. 
  • Have knowledge of and to be able to update social media sites. 
  • Be self-motivated and be able to work on your own initiative. 
  • Be flexible as you will be required to work occasional evenings and weekends.  In addition you will be required to cover for other member of staff when required (through leave, training or sickness). 
  • It is desirable to have experience in the supervision of volunteers and other residents. 
  • Have the ability to prepare rooms for centre users including the setting up of furniture including making sure you have the correct material for groups. 
  • First Aid trained would be an advantage although training will be given if not qualified. 
  • Undertake any training required and participate in staff meetings. 
  • Be able to deal with any situation as it arises.

Closing date & time: 12th August 2022 at 12:00 midday

Informal chat with residents, IT assessment and interviews will be held on either 5th or 6th September 2022

When completing the application form, please thoroughly tailor your application to all of the ‘Who is the Person’ points with the use of examples from your experience or transferable skills. Applicants will be shortlisted based on their ability to use good examples illustrating what they have done, why they have done it and how they went about it. The full job profile is attached.

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