Support Assistant (Category 2.5 Sheltered Housing)

Portsmouth City Council

Reference: JUL20225106

Job details



Job type

Part Time, Permanent


£19,280 - £20,512 Per Annum

Closing date

10 August 2022

Salary: Band 4 – £19,280 – £20,512 p.a. (£15,632 – £16,631 pro rata) + 17% enhancement  

30 hours per week, Monday – Sunday – worked over a 2 week rota, both days and evenings

Sheltered Housing is purpose built accommodation offering support and security for older persons. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with support available as needed. There are shared areas in the sheltered scheme in which residents can meet and also enjoy some social activities.

What is the role?

The current vacancy is at Nicholson Gardens, although you must be prepared to work in any Category 2.5 sheltered scheme as required.

You will provide residents with day to day housing related support according to need. This for example may involve domestic help or personal reassurance.  Please see the full job profile.

Who is the person?

You need to:

  1.      Have an understanding of older persons and the needs and the concerns that they might have.
  2.      Have a caring nature that works to enable people to maintain their independence in their own home as long as possible.
  3.      Be a good listener, with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
  4.      Be confident in talking to the families of residents and agencies involved with the resident (for example, a GP, Social Worker or Care Agency).
  5.    Be able to assess and resolve day to day problems in order to enhance resident welfare
  6.    Be able to write short, clear records of what has happened to residents during your shift and to produce support plans following discussions with a resident.
  7.  Have basic numerical skills.
  8.  Be prepared to provide direct assistance to residents with their personal living conditions, and, in an emergency, with their personal care.
  9.  Have an awareness of the importance of confidentiality and professional boundaries when working with older persons.
  10.  Be physically able to participate in moving and handling of people tasks.
  11.  Be able to support the Scheme Manager in promoting social activities in the scheme.
  12.  Be a good team worker.
  13. Have the confidence to work alone, including the ability to deal with emergencies in a calm manner.
  14. Have basic IT skills e.g. basic use of Microsoft Office packages such as Word and Outlook.
  15. Be willing to attend relevant job training.
  16. Be flexible and reliable.  Although predominantly working within one scheme, you will be prepared to work in other schemes to meet demand and needs of the service. You also need to be flexible with your hours in order to meet the demand and needs of the service within the scheme in which you are working.

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

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