Support Assistant (Category 2.5 Sheltered Housing)

Portsmouth City Council

Reference: OCT20210713

Job details



Job type

Part Time, Permanent


£18,948 - £20,159 Per Annum

Closing date

26 October 2021

Salary: Band 4 – £18,948 – £20,159 pro rata. (£15,363 – £16,345 p.a.) plus 17% shift enhancement

30 hours per week, Monday – Sunday – worked over a 2 week rota, both days and evenings

Portsmouth City Council is committed to safeguarding and promoting the welfare of ‘adults at risk’, and expects all staff and volunteers to share this commitment.

DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.

The Service

Housing, Neighbourhood & Building Services. 

The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed.

Sheltered Housing is purpose built accommodation offering support and security for older persons. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with support available as needed. There are shared areas in the sheltered scheme in which residents can meet and also enjoy some social activities.

What is the role?

You will be working in a Portsmouth City Council Category 2.5 Sheltered Housing Scheme. The current vacancy is at Ian Gibson Court in Southsea, although you must be prepared to work in any Category 2.5 sheltered scheme as required.

As a Support Assistant, you will provide residents with day to day housing related support according to need. This for example may involve domestic help or personal reassurance. You will arrange for property repairs and liaise with Care Agencies, Social Workers, GPs, chemists and families of residents where appropriate. You will be expected to deal with any emergencies. On occasions, this will involve assisting some frailer residents with personal care issues.

A typical day will involve calling on residents to check on their welfare. You will spend time with residents to understand their support needs, documenting your learning on residents’ support plans as well as updating residents’ records at the time as appropriate. You will be involved in the serving of meals to the residents, and this, as well as some other activities, will require you to handle and account for cash collected from the residents.

You will be part of a Support Assistant team under the supervision of the Sheltered Scheme Manager. There will be periods of time when you are working alone in the scheme.  Part of your duties will be to assist the Scheme Manager with ensuring the security of the building and the carrying out of various health and safety checks.

You will be working 30 hours per week as part of a rota, Monday to Sunday including Bank Holidays, with the earliest shift commencing at 7am and the latest ending at 10pm. You will be need to be able to work flexibly to meet the demands of the service and to cover leave and other staff absence to ensure the delivery of the sheltered housing service.

Who is the person?

You need to:

  1. Have an understanding of older persons and the needs and the concerns that they might have.
  2. Have a caring nature that works to enable people to maintain their independence in their own home as long as possible.
  3. Be a good listener, with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
  4. Be confident in talking to the families of residents and agencies involved with the resident (for example, a GP, Social Worker or Care Agency).
  5. Be able to assess and resolve day to day problems in order to enhance resident welfare
  6. Be able to write short, clear records of what has happened to residents during your shift and to produce support plans following discussions with a resident.
  7. Have basic numerical skills.
  8. Be prepared to provide direct assistance to residents with their personal living conditions, and, in an emergency, with their personal care.
  9. Have an awareness of the importance of confidentiality and professional boundaries when working with older persons.
  10. Be physically able to participate in moving and handling of people tasks.
  11. Be able to support the Scheme Manager in promoting social activities in the scheme.
  12. Be a good team worker.
  13. Have the confidence to work alone, including the ability to deal with emergencies in a calm manner.
  14. Have basic IT skills e.g. basic use of Microsoft Office packages such as Word and Outlook.
  15. Be willing to attend relevant job training.
  16. Be flexible and reliable. Although predominantly working within one scheme, you will be prepared to work in other schemes to meet demand and needs of the service. You also need to be flexible with your hours in order to meet the demand and needs of the service within the scheme in which you are working.

When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached.

Please detail your full employment history with dates and explain any gaps. Please also include references from your last 2 years employment – these must be managerial (no personal references).

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